Claudine S.

I recently had back surgery and couldn't drive or get up to make food, I have been off of work since the end of February due to the pandemic and have very little money to spare, my 4 kids were hungry and my sons car wasn't working so i decided to try postmates, I ordered McDonald's thinking I can get enough for my kids to share if I order a 2 cheese burger meal large, a 10 piece chicken nugget meal and an extra 10 nuggets for them to share along with 3 cookies for a $1order should have be $21 with tax, i placed the order i didn't see my total so I immediately went to my account and saw i was charged $84+ I immediately canceled the order, 3 min later they will not refund my money saying that the food was already being prepared, really even when I'm in the restaurant it is not that fast. They told me great news they would wave the subscription fee (which was never in anything i looked at when I placed the order) saying I would only be charged for the food, which in their minds was worth $67+ giving me nothing in return no credit no food. I thought when you buy something you should receive something in return, I got not even a credit, they didn't lift a finger and took money from a family who at this time is on a budget and was going to share food.