Claudia O.

Purchased a bed in store in March before lockdown for delivery. We were told that deliveries had been paused which is understandable. Lockdown was over and we still had no news about the bed, until 4 weeks ago when we finally got through the customer service line and they told us delivery was expected at a specific date. The bed simply didn't show up, so rang again to clarify this and they just apologised and guaranteed delivery at a later date. They sent us a text 1 day before arrival with a delivery slot, the driver showed up 2 hours late only to tell us that they had our bed but NOT THE MATTRESS! We have had to sleep in a sofa bed since lockdown started and the only thing they offered was a £50 to purchase an airbed. Again they sent a text yesterday with a delivery slot, no sign of the bed and after calling them and being on hold forever they tell us THEY DON'T KNOW WHAT'S HAPPENED and they need to open an investigation. This company is absolute jokes, the lack of professionalism and communication as to what's going on with an order that cost us almos 1000 quid, it is just appalling. 5 months waiting for something that is not arriving. STAY AWAY FROM THIS COMPANY.