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Do not contact Beyond Blue expecting counselling, regardless of what their website says. Here's what happened when I followed the links to call a 'counsellor' -
* Immediately inundated with useless information about the organisation by an automated voice
* Sat on hold for 10 minutes
* 'Counselor' picked up and asked a bunch of demography questions which could only be of use to Beyond Blue, nothing to do with me and my problems
* Allowed me to cry down the phone and tell them the struggles I've been having and then, barely acknowledging my situation and the real issue I had called to seek support for, asked me what services I wanted referring to
* When I said 'I thought this was counselling' and 'If it's not counselling, this isn't what I need' the person ended the call
You will not receive mental health support by calling Beyond Blue. You might receive referrals to mental health services. That is what they offer, NOT mental health support. This is extremely dangerous for people who are in crisis and seeking immediate mental health support and assistance. Do not call Beyond Blue for this. Call Lifeline.
Tip for consumers:
This is not a phone counselling service. You will not receive counselling by calling Beyond Blue.
Products used:
Phone counselling
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