Claudia C.

I have made a complaint in Synchrony since a few months ago I applied for financing through an air conditioning sales company. I made a claim, because this company did not comply with all the agreed terms and I lost 7 days of work every day that they came to check the air. Synchrony is the intermediary and therefore the one that pays them. I have submitted everything required such as messages, calls, the times the technicians have come, photos of the air conditioning thermostat showing that the unit was not working correctly, etc. I never asked for a full refund of the payment, I only asked that the other company pay compensation for the services not offered on time and the quality of the service mentioned. I only ask that I be provided with the service for which I paid and if I do not pay for that type of service that I be charged in the same way as the service provided by that company. Synchrony, as an intermediary and mediator in this situation, must review all the information provided before making a resolution in favor of the company. It is unfortunate that companies like this are playing like this with customers. I don't recommend it to anyone. I hope with this I can help at least 1 person make a decision before using the services of Synchrony Financial Services.