Claudia B.

On 9/27/23 at 5pm I went to the store on 753 Broadway in NYC w my mom, walked 10 blocks to get there, had a coupon for $10 off which could only be used at that store even though I live far from there. Got there and the door was locked, we were confused cause the store suppose to be open til 8PM. Right when we are about to leave we see a woman. She was starting to seat so I called her. She came and opened the door just a little so her head be out the door and asked me what I need. I told her and she told me that she was on a break and to come back in 20 minutes! I couldn't believe she asked me that! Ridiculous. The worse part is that I can't make a complaint anywhere on the app, so I'm doing it here. People just don't want to work anymore. Why did she even bother asking what I want! The time she spent telling me this she could've sold me the product. I think the policy of having one person in a store is absurd, this is not my first time going to GNC sand having the come later cause there is a note on the door saying to come back! I'm very busy and when I have time to shop I assume the store is open.