Clarence Q.

I ordered an HP Pavilion laptop and realized the next day that, to my horror, I had clicked my old employer's address. I immediately emailed woot support. Hours later they emailed back that it was too late, it was shipping and they couldn't stop it. They told me in the email to contact my old employer and have them refuse. I checked the order status and it was still "pending/not shipped". I guess Woot's customer service folks don't know how to talk to their warehouse folks. Anyway, I did contact ex-employer and they refused the package. However the FedEx tracker still shows "Delivered". I had the receptionist at the old employer email me what happened and she confirmed it was returned. I've given the details to both FedEx and Woot, copied woot on my contact with both ex-employer and FedEx. The point is this: I did everything I could once I realized my mistake, to get the order re-routed to my home or new job... Woot by all appearances did not even try to intercept the package which was clearly not shipped until the next day! And then they are doing everything they can to not acknowledge the cascading $#*! that snowballed after their first "no".