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1 Review by Clara

The Furniture Place UK

The Furniture Place UK

1/4/17

If I could give a zero rating I would !!

Ordered a bed frame there, biggest mistake of my life! I ordered my bed frame on the 22nd December, the website says "orders are usually sent out within 3 working days and you receive dispatch notice and tracking information."

I emailed to find out how long it will take to be delivered (got ignored), I rang up and same thing. I waited until 2nd January to email again (I felt at this point I had been scammed- only received an email to say they took the money from PayPal and didn't hear anything after that.)

I was then sent a "snotty" email by the "owner" asking "did I live on the moon or something?" And "do I have a problem reading?"

He then voided my order and said he will refund me "in due time". When I emailed back asking how long will that be, the response was "when I feel like it." I have contacted PayPal to help me get my money back asap, even though it should not have gone to that extent! As I feel if you void someone's order, they should get a full refund, the same day when you void the order. So instead of chasing up my order (like I was doing before, I'm now chasing up my refund instead.)

By far the worse customer service I have ever received and I shall not be returning.

If you want to play a cat and mouse game then use this company. Otherwise avoid at all costs !!!

Clara Has Earned 4 Votes

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