Claire P.

I would give no stars if that was possible. I have recently started getting into making some little trinkets as gifts and someone suggested i sell on Etsy - so i decided to set up a shop. Before i had even received an email to verify my details they suspended it for 'appearing fraudulent'. - i'm trying to sell handmade cake stands and already have an account with them, so they have all my details. Anyway, I got a message via the legitimate app from someone claiming to be "customer service" who told me that I had to verify my email account and bank details. They then said they needed to verify my bank further by taking a small amount and immediately re-crediting it - and said this money would not actually leave my account. Usually this is an amount of £1 - they took £23.50. It did leave my account. They then said they would send me a request to return the money - and took a further £23.50. They then said "their mistake because they didn't realise what country my bank was in" and to accept another push notification to return both sets of funds. The next request asked for another £23.50 - obviously i refused to accept this as they are now just emptying my account. The so-called technical support advisor accused me of being unco-operative and "drunk" for refusing this and that they are "the most senior because they are the best at their job" and the only person higher than them to talk to would be the CEO. I realised this was a scam due to the vile way I was spoken to by this person and the constant requests for funds and attempted to contact etsy to have this rectified seeing as the scammers are facilitating this via their app. I have been completely ignored and had to go to my bank to have it rectified. I have attempted to follow up with Etsy after receiving a further 2 scam requests via their site in under 24 hours since opening my store, and have again been ignored. Etsy are not doing enough to remove these accounts purporting to be "customer support", "verification" etc despite some of them having sales accounts and followers of their own - while they scam other sellers! This is 100% an AWFUL experience and their support is SO BAD that getting any rectification via the site I am relying on is impossible. Appalling site management across the board.