Claire O.

I recently ordered a Barbour jacket, it was apparently delivered but it wasn't received. I have been in touch with Flannels 5 times at this stage to no avail. They have not once, come back to me with an update, they forgot to open an investigation with the courier until I reminded them. They said when I pressed them that it would take 28 days for an investigation with the courier to be resolved and this item was a Christmas gift so it will be after Christmas before that happens. I have had to give the details of the incident each time I called as it seems they don't read the information. Do NOT buy from this website unless you wish to waste your money. If I could give a lower rating I would!