Claire M.

SCAM SCAM SCAM

Booked with this company 3 months ago for a holiday next week. Paid in full. All fine.

Within 2-weeks of booking, continuing up to last week, I was harassed constantly with emails threatening to cancel my booking due to non-payment. I replied confirming payment, they then assured me my booking was secured every week. This went on for 5-weeks non-stop. Exhausting.

Then 6-weeks prior to my holiday, I started receiving cancellation emails. I replied asking the reason & again every week I was assured that my booking was solid and to disregard the emails. But the emails continued weekly. This harassment really put a dampener on the holiday. We would have cancelled just for stress relief but there was absolutely no accommodation left due to an event in the area. Extremely unprofessional and unsettling when holiday plans have been made.

4-weeks ago I asked a manager to call me for clarification of what was going on. Never happened.

5-days before my departure, they rang to tell me to cancel my booking as the accommodation was double booked. I told them this was booked 3-months ago & there was no alternative accommodation. If I was told 3-months ago I may have had a chance at alternative accommodation but not this close to the event. I advised them I had pre-booked activities so I could not cancel. They said I must cancel or I will not get a refund and the house is not available to me. They told me to cancel my holiday and any plans and to make alternative arrangements.

I asked for reimbursement of my non-refundable activities & for a manager to call me. They hung up the phone. Never to be heard from again.

Complete disaster to book with. Honestly, pay anything else to NOT BOOK with this company. Absolute scam artists & your holiday will be ruined with the bombardment of conflicting emails they send you weekly.