Claire-Louise C.

Twice have had my order " left on the dock" and not delivered as stated. First delivery the order sat on the dock, had to wait another week for it to be delivered and the furniture was damaged. See picture. Called customer service, replacement piece ordered, was supposed to be delivered today. Guess where it is? Yup sitting on the dock again! So I am wondering if the reason it is on the dock again because the next piece again is damaged? So again I have to wait another week for this furniture to be delivered! Oh my order was placed six weeks ago! So the saga continues as wayfair/ Joss and Main continue to deal with shoddy logistic companies... now on the bright side both the customer service and the delivery service were both extremely patient, gracious and both women very concerned about the shoddy delivery service. Though they can only report the issues, someone from corporate needs to look at the impact this shoddy service is having on their business, Fire the logistic company and hire a group that is as reliable as the energizer bunny. So for now I would recommend not to purchase any big items to avoid the disappointment, frustration of undelivered furniture.