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The products are really great, don't get me wrong, but the customer service coupled with the shipping is just horrendous! My package said it would be delivered between the 11th and the 14th. I watched it sit in a warehouse for 3 days to be delivered to the post office in MY TOWN only to sit there for another 2 days to be sent off to another town in my state! I then emailed customer service to see why my package would be taken out of the town I lived in and not delivered to me ( this was the 16th)! Her explanation was a essentially a nice "Sorry that happened. It'll be delivered by the 22nd. Have a good day.". That's even later than the original delivery estimations! No help was offered--no explanation as to maybe why my package was still sitting somewhere else! There's not a chance that I'll order from this company again--and especially not if the customer service (who's literal job is to help you) can't do a thing for you!
* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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No real support for artists as account was closed without a detailed explanation. My designs are...
Hi There,
Thanks for getting in touch with us.
We're so sorry to hear about the shipping delay. Because orders may take up to 3 business days to process, orders sent to your location may take as many as 10 business days to arrive after shipping. For more information regarding our manufacturing and shipping times, have a look at this article here:
http://rdbl.co/2nfa87X
Our sincerest apologies again for the inconvenience this might have caused. If you have any other questions or concerns, please let us know.
Warmest wishes,
Redbubble