This is my second purchase from Baseball Savings. The first time, the bat bag arrived late. This time, the wood bat arrived defective--a diamond-shaped piece was cut out of the bat's handle. Very strange. I was told a new one would be expedited to me and arrive 2 days later (on Friday). It didn't arrive. I called again and was told the order was on hold and she "released it" for Monday delivery. Come Monday, the status of the order still cites "not shipped". I called to speak to a manager and was told to leave a message and she would call me back; they never called me back. This is a horrible company fully of liars who make empty promises, but they're really good about taking your money. Go elsewhere to buy your products. Shame on me for giving them a second chance! Don't make the same mistake I did.