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As far as ordering goes, the product was shipped and arrived on time and was what I ordered. For customer service, they are horrible. Somehow a membership got added to my account and I was billed for this. I did not know I was billed until the day of. I did not sign up for this membership and when I emailed to cancel and ask for a refund they did not do so. They stated that I manually had to agree to it and it is non refundable. This is ridiculous as I emailed not but 20 minutes after I saw the charge. There was no email warning me a charge was coming or anything. That being said, I will never order from them again. I cannot stand companies that hide things and do every little thing to try and make a few dollars.
Tip for consumers:
MAKE SURE YOU READ EVERY LITTLE FINE PRINT YOU CAN SO YOU DONT NEED TO CONTACT CUSTOMER SUPPORT
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Hello CJ,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine