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This is a response to James S. GlassesUSA Rep.
I just saw your note one year later. The glasses I ordered were not prescription at all. When you charge people $12.95 for Express Shipping 3-5 Business days, people expect that those 3 - 5 business days start counting from the day they placed the order. When you review your order, there is a sentence that says your product is expected to arrive + the date. You need to make it clear about your quality assurance period, for example: your order will arrive 3-5 business days AFTER 15 DAYS QUALITY ASSURANCE PERIOD from date of purchase.
Anyway, all this is behind me now. Just to clear my conscience, the glasses ended up arriving one hour before i left to the airport (definitely not 3-5 business from date of purchase), so i feel that i was ripped off with that $12.95. But at least the glasses did arrive. The glasses were a gift for my sister. She loves them, and she did end up changing locally the lenses to prescription.
My advice to GlassesUSA, be more transparant about that quality assurance thing, let your customers know exactly when the product will arrive and deliver on time. Factor the 15 or 20 business days that you need to get the glasses ready upfront and let people know "your glasses will ship 15 days from today and will arrive # days depending on shipping method from that date."
I added another star because i did receive the glasses and they did make my sister happy.
I ordered a pair of glasses and paid $12.95 for express shipping. I received an email saying that they sent the glasses for a 5 stripe quality assurance and that the process will take 2-3 days. Seriously? Isn't the quality supposed to be checked before actually selling the product? I paid for express shipping because I am traveling and the glasses are not going to get here on time. They refused to cancel my order and said that the glasses are now in the shipping process. They have not shipped yet, but in the shipping process and the estimated arrival is one week later. Express shipping is 3 -5 business days! I ordered on the 12th and they will arrive on the 24th! That is not 3-5 days! They refused to cancel my order. Do not trust this company. I wish I read the reviews before I ordered. Too late for me.
Hi Chirine,
We are sorry to hear that our timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited ($9.95): up to 5-7 business days
Express ($12.95): up to 3-5 business days
Your glasses had already entered the shipping chain before we could cancel your order. Meanwhile, your glasses are in transit and en route to you.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
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Glasses were ok, case was damaged. Couldn't talk to an actual person, just a bot.
Hi C J,
While the glasses you had ordered for your sister were not prescription, the lenses did have to be cut and tinted. We're sorry if our production and shipping timeline did not meet your expectations but glad that your sister loved the frame.
Yours truly,
GlassesUSA.com