This review comes from someone that has been a JustFab costumer for more than a couple of years. Let me tell you something, every month they can take money from your bank account and that becomes 'credit' you can use anytime to buy them stuff, of course you have the option to 'skip the month' and they won't take any money. So I thought it was pretty cool and subscribed. I have been very pleased with the clothes and shoes, everything is relatively good quality. I have always 'skip the month' so I have never had 'credit' with them but this month I forgot to skip and now that I want to use that credit they're telling me they can't apply the credit and a discount (50% off sitewide) together... WTF? So basically, if you want to use your credit you have to pay the regular price. So what's the point on having a VIP membership and putting credit on your account if at the end of the day they won't let you use it combined with a discount. It's like they trying to make you believe that your own money it's a perk they're offering... I feel cheated on, I won't buy from them again!
Hello Cinthia,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy