Cinnamon C.

My husband bought this card so we could shop online for Christmas, we ran out of money so naturally we wanted to reload it. We went to the nearest green dot location and he went to load the card at the register with 200 dollars in cash. The clerk told him he had to buy a Money Pak card to reload it. First of all, you have to create another, separate account to use Money Paks services, then lo and behold it came to my surprise that an alert came up saying Money Pak can only be used on permanent cards ( where your name is on it). We were not informed of this at the time of sale, and the sales clerk insisted it was the only way and did not use the register to load the card as she said it was unavailable for their device. So I called customer service, to see if they can over ride the system by just directly accessing from their system and adding the money pak info into it. After explaining it to a representative they said they would transfer me to a supervisor which instead I was place back in the automated system to have to teleprompt all over again. Then I had to explain the situation to another person. Which told me there were no supervisors available to assist me and that they could no longer override the system to add funds from money pak as they have a new contract that doesn't allow that and is only exclusive to money pak a completely separate entity. We now have to wait until Dec 21 when the permanent card comes in the mail in order to use the funds. So close to Christmas and I can't shop for my son. His big purchase was gonna be on that card. What if we needed the money for food and it was the last of our money? How would we eat? I'm so pissed. The stores they allow to sell their cards are uninformed and ignorant. They do not have the information required to help you out and your stuck like me unable to use the funds. Plus it's another 5.95 charge to buy the money pak. What a scam. They make it look like it'll save you money when in reality their just as bad as banks with all the activation charges. We have spent 14 dollars so far in fees to use their poor services. 1.95 to buy the card then 7.95 for their monthly services, then 5.95 for the money pak... Dont ever use this awful system. Such a waste! Better to western union someone money than go through this crap.