Cinnamon B.

I placed an order on November 29 for some feline renal vitamin powder that showed "in stock" on the website. I received an order confirmation and assumed I would get the order within a few weeks. On December 17, when I still had not received the order, I contacted the company via email. The next day, Eva informed me that all of their products are drop-shipped from the manufacturer and this product was on backorder and would ship at the end of the month. Annoying, since there is no mention of this on the website product description or within my order confirmation, but not much I could do, at that point. On January 13, when I still had not received the order, I emailed the company again, requesting to cancel the order and receive a refund. I received no reply. I sent another email on January 15 and received a response from Eva that the product had been discontinued and offering me several other items as a replacement. I responded that I didn't want any other item as this is what my Vet had prescribed and, in addition, I had already bought it elsewhere in the mean time. I again requested a refund. Last week, I used the "message" functionality on the website to send a message requesting a refund. No response to either request. As of today, I had to open a dispute with my credit card company since I paid $73 TWO MONTHS AGO for an item I never received (and never will receive if it's been discontinued) and this retailer REFUSES to refund me. Worst online ordering experience I've had in years.