Cindy S.

So I ordered an automatic aquarium fish feeder for our aquarium from Chewy.com. It came. It was defective so I called Chewy and asked if I could return it. They said no. Keep it and we will send out a new one today with next day. Wow. It came. It worked a week and died. So I gave that brand up and bought a different one. When Chewy sent me a "Please review the feeder? I responded the first one was defective and after a week the second one died. But I remarked how nice Chewy was to send me a new one. The next day Chewy.com sends me a note that they are refunding the money for the defective feeder. HUH? How nice is that? I didn't even bother to report the second one for fear they would think I was being hard on the product. Seriously, how hard is adding food? Anyway I just ordered a different brand. Today, my refund was on my charge card. In a day when customer service rates zero for most companies... Chewy.com rates a perfect score. #customersatisfaction