Cindy N.

I ordered several items from Khol's. The regularly priced items arrived close to the indicated shipping times. However, the items I originally wanted which were on clearance never arrived!
I called customer service. The shipping carrier site says waiting for the package, but Khol's site says "Shipped" at the carrier waiting for the label. So, the customer service rep says I can refund you or... or what, will I get the items? Maybe? She wasn't sure I would actually get the items. What does that mean? They know if it is a deep clearance item, many people ordered it, and they don't have the product available? Sounds fraudulent to me as when I ordered online I was told it was available - so they accept any ordered items hoping the customer will order something else along with it, or, intend to refund the customer down the road knowing the item is unavailable, and then the customer will have to buy something else anyway, so Khol's still gets a sale.

The only reason I was ordering from Khol's was to get a great deal on the clearance fleece items, and the other stuff I ordered was extra. So I guess they got me - never got the stuff on clearance that I wanted, and now I will have a refund, as I already paid my charge card for the items. So, I will have to go to Khol's or online to use the refund to buy something else from them. Great Scam Khol's.