Hello, I have had my G1 Trail for about one year now. It arrived in perfect condition in early November last year. My husband helped me assemble it in about 30 minutes. All parts were present, and it assembled easily, just as the video instructed. While charging the battery, I walked the bike up to our local bike shop to have them assure us our assembly was sound, pump up the tires, and to show it off! (They were impressed)!
I chose FLX because of their good components, design quality, aesthetics, and price point. FLX offers great products that compare well with e-bikes with much higher retail prices. Many of the e-bike brands just have a clumsy look to them. The fit of my Trail is perfect (and I am just 5'5" with shorter arms and legs). I ride in a more upright position on the FLX compared to my non-e -mountain bike, which makes the ride more comfortable and enjoyable. Clearing the top tube is no issue; there is a nice slope to the frame design.
The ride is really fun, peppy, smooth, and nearly silent. My Trail, a year later, is stock, with no modifications. I have had no mechanical or performance issues. I am not a technical, mechanically inclined rider. I just get on it and go, exploring neighborhoods and trails of the Western El Dorado County slope. I enjoy tearing up the steep hill out of our neighborhood, the one that well-conditoned, spandex-sporting riders push their bikes up. The bike has worked out so well; I have bought two more Trails this year. My husband and son enjoy them just as much. I can't tell you my speeds, miles, wattage, etc., because I don't keep close watch on that. I just take it out and have a great ride every time. Thank you, Rob and Pete for your innovating design, and courage to make a go of this. It is something that most dare not do, starting a company essentially from scratch. What you have done takes much hard work and learning as you go. We all wish you the best success.