I got blocked for cheating when I did not cheat. A random person online I played with cheated. I thought we were playing against new players because we kept winning. I tried to explain myself and ask Play Ok to examine my account for any signs of cheating. They were immediately rude. I have had losses outside of playing one night with a person online who was cheating and I didn't know. I'm an older woman and don't know much about electronics. Horrible customer service. I guess if someone cheats, all around them get blocked too. Very sad.