Cindy D.

I placed an order on 5-23-21. I spent enough that I was promised Free Priority Shipping, The order confirmation stated 3-7 business days. On 5-26-21 I got the following: "Due to current precautions and increased order volume, it's taking longer than expected to process your order. Rest assured your package is still on track to arrive within the timeframe stated in your Order Confirmation email." A few hours later: "Good news! Your order is on its way." it had a UPS tracking # attached. After days of checking for any movement and seeing none I contacted customer service. I chatted with Kahina K. And here is a copy and paste of what I was told: "I can assure you that your package was shipped on May 26th and we do have to wait for ups to pick up the package to be able to give you more information about the delivery date. "IT WAS SHIPPED BUT WE HAVE TO WAIT FOR UPS TO PICK IT UP." Several days later, I contacted C. S. again. I was told that UPS still hadn't been there to pick it up... I worked in a shipping dept. for over 20 years, at a company a fraction of the size of H&M. UPS made a pick up every day. I wish I could comment on the quality of their merchandise, but I can't, this was my first order. It's too bad, it looks like they have some nice stuff.