Ciara C.

Terrible 'service provider'. Completely non-existent customer service. Signed up with them online for mobile offer beginning December 2022. Received the SIM by post. Submitted online request to port my number over from my existing provider per instructions. Request 'submitted successfully' but was never actioned. Permanent 20min wait time on their customer service number 1908 and no callback option (called several times in past 6weeks each time the same), no physical store to call into in my area, no answer to emails I sent to their customer.support email address and WhatsApp's I sent to their customer service business WhatsApp *******016 from 2nd December to 3rd January. Absolutely nothing! I sent a physical cancellation form to their head office address within the cooling off period aswell per instructions on their website and that was not actioned it seems as even though my number never ported to their network and no service was ever provided they continue to send me billing emails and direct debit notifications and even more laughably 'welcome' details for contacting them! They have submitted a request to debit my account 5th January per the mandate I signed in order to receive a service which was never provided! Currently seeking legal advice regarding making official complaint to Ombudsman and lack of complaints process per regulations. Save yourself a huge headache and do not sign up with this company.