I ordered six gifts to be sent out on Dec. 15th. While I understand weather delays, it is Dec. 26th and still no delivery. I called and left voice mails. One rep called and set up a time to call me back with details. She never called! I received an e-mail that an address was invalid. Which one? They didn't get back to me. Turns out the address was valid. Live chat? No way! Nothing live about it. Great product and terrible customer service. Will not be back.