Chuck L.

Bought a Maingear laptop through Microcenter that had problems with USB-C drive. Sent it under warranty through Microcenter customer service - it was returned to me twice over four months without being fixed - after which I was told that I was then outside the warranty period so they were no longer responsible.

Every interaction with service department was unsympathetic, dismissive and unhelpful. I was told by the service manager that he would try to resolve the issue and I received zero followup until I walked into the store a month later. If the service is this poor from a brick & mortar store - just buy from Amazon or BestBuy.