Christy S.

WOULD NOT EVEN GIVE A 1 STAR! I ordered $700 worth of clothing and paid for express 2 day shipping. I received my order on the 4th day. The order was missing 11 of the 15 items. I received only 4 items and 1 of those items were DAMAGED. I contacted ASOS immediately and had to beg to have the missing items be shipped to me immediately because I was going on a 3 week vacation. The rep finally apologized and guaranteed that the items would be delivered to me 2 days later (the day I was leaving for vacation). I asked for tracking and he said I would receive it by email. The next day of course I still hadn't received tracking so I contacted ASOS yet again which I got an answer of the items have not been shipped yet and will not make it to you before you leave for vacation. I asked to speak to a manager and the answer is they will contact you within 48 hours and there is nothing else they were willing to do for me. Now i am left with no time to go shopping for the vacation. I will never shop here again. This was the most unprofessional experience.