Christy S.

I had requested to cancel my reservation on the same day is was made because I selected the wrong size property. I corresponded with the owner of the property and asked her not to accept the reservation because of this error. She accepted it anyway, the money was taken from my account and now I have to contact customer service to get my money back. Well guess what they will place you on hold and never pick up, they will tell you their call volume is higher than expected (NO YOU JUST DONT PICK UP THE PHONE). Good luck getting your money back.