Christopher W.

Placed an order for 2 MLB hats. Both said (and still do) "in stock", "usually ships within 3 to 5 business days". Created an account so that it would be easier to track etc. Received my confirmation email stating these items will ship within 5 business days. Really? Because that was Sept 28th and today is Oct 12th... FALSE ADVERTISEMENT AND COMPLETE LIES! I tried the live chat option... That was a joke. Forgot how easy it is for someone to not help you when you can't see them or hear them. So I then called two days later on Oct 5th and was told that the shipping would be expedited and I was given a ticket number for this. One week later not only have the hats not shipped but the customer service rep could not give a shipping date. She was really nice just the same as the first rep but nice doesnt get my order to me. I ordered these for gifts more than three weeks in advance. You would think that would have been plenty of time since everything they post and sent to me says "this item ships within five business days". The rep wanted to do something for me and was placing a $10 gift card under my account. Is this so Because your rep last week said the same thing and that a $10 gift card would be put under my account but its not there. Why would I use $10 or even $20 toward my next purchase since this was my first experience with you guys. I would be a glutton-for-punishment and a complete idiot to order something from Fans Edge ever again. I cancelled the order and was told that it would take 2 to 10 business days for my refund. Nice, considering I placed the order Sept 28th and you billed my card on Sept 29th... Oh and why have I been calling so much? Because you can't track your own orders when they don't show up under the account you have created. Its like the order number they give you doesnt exist no matter how you search for it or login. Which I now see is a trend when looking at other reviews. I wish I would have read the reviews ahead of time so I could have avoided them like poison ivy. Please please PLEASE do not place an order with these guys unless you're completely into frustrations and wasted time! I picked one star because the reps were so nice... but like I said... nice doesn't place my order at my door step...