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I've ordered a handful of items with no problems from Zazzle. I decided I would order a couple t-shirts with my logo just to see how they looked. My order was on the 7th of August. The 20th of August the order still says its in the process of "Making". I thought that was maybe an error and sent in an inquiry stating if its on the way please let me know, but if the order has just fallen through the cracks, please cancel it. Well at 4 am today I get an email telling me my order was cancelled. No sorry we screwed up, no we will make it right, just here's your cancellation. No sorry we have had your money since the 7th and it will be another week or more to get refunded. Just disgusted at Zazzle "We promise 100% satisfaction". Might want to change your mission statement.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Christopher S.'s review of Zazzle earned 3 Very Helpful votes
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Hello Christopher,
I’m so sorry to hear about the delay in your order, as well as the correspondence you received from our agent. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri