I had bought a microphone on Tmart, they did not deliver. When I file a dispute on the order by PayPal, they still have the guts to ignore my dispute, until I write bad about them on their Facebook. They refund me due to fear of having bad reputation.
Dear customer,
Sorry for make you worry about your package.
But we will reply to you within 24 hours on working date since you contact with us.
And the parcel will be delay sometimes as many factors, like the bad traffice, weather and so on.
In normally, the customer will receive it or ask for refund. Please don't worry about it.
And in order to solve your problem quickly, you also can contact with our online support.
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
We will continue do our best to help you.
Have a nice day.