It started out just fine. One day, it stopped playing my downloaded movies. I called customer support, they advised me to uninstall and reinstall the app- DO NOT DO THIS! The result was I lost all the movies I had already downloaded. And now after it says I downloaded a movie (again) it does not show up in my downloaded list. So what good is this app if it does not play movies you have purchased and redeemed? For me, it is garbage. They have never even tried to fix my issues after I informed them through their feedback system. They dont seem to know how their software works or how to fix it when it doesnt work.