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I buy many things through banggood but every second product does not work and it is a huge problem to get customer service most of the time the parts cost me double the price of having to buy spares and they don't offer repair vthey offer partial refund which is way less than item costs to fix. If you agree to a resolution they dishonored deal I don't recommend using banggood for expensive order I bought a phone that didn't work they gave me a 20$ refund what a joke I ordered 4 stepper drivers only one works no resolution
Christopher F.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear christopher f,
Thanks for your order and we are sorry that you have met some troubles on the product.
According to our warranty & return policy, phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
We are sorry that we can not know well the details of your order, so that if you have any other questions or if you are not satisfied with our solutions, you can kindly contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team