Christine W.

I wish I had read these customer reviews first before booking flights through CheapOair. I feel like we were tricked into purchasing tickets on dates we did not want because of the way they set up their website. We entered our date we wanted to fly and found reasonable priced tickets so we went ahead and booked the flights. When we were asked to choose our seats there was an additional fee for each ticke and each flight (connections). We were not happy about this but figured that the price with the seat selections wouldnt be too much higher than other companies we have looked at before and we proceed with our booking. When we interned all of our billing information and seat selections there was a timer that said we only had one minute to complete our transaction so we quickly hit confirm. Then when we recieved our flight confirmation the dates had been changed! They had us flying on different dates than we requested and they immediately sent us a notice saying if we wanted to fly on our original dates requested that there would be a $300 change fee per passenger! I was so upset because we had no idea that they could change our itinerary dates without making it clear to us what we were really agreeing to. So I called there customer service. The website says cancel within 24 hours. So I asked them to cancel our booking, and their customer service representative said there was a $75 cancellation fee per passenger. I was irate! We had these tickets booked on the wrong dates and I could either pay $300 for the correct dates ( which I asked for) or pay $75 per ticket to cancel and have no flights at all. This company is dishonest and sneaky in the way the arrangement of their website. You think you are getting one thing but you are getting completely different dates and if you are not carful you may end up having to pay a lot more to get what you originally requested. I WILL NEVER USE CeapOair.com again!