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I have won and received a a large amount of items from tophatter. I guess it's about equal parts as to to being satisfied and not. I've had someone actually send me a scarf and tell me the item I ordered which was an alarm clock on wheels, was sold out so they sent me a scarf with a letter in broken English saying they hoped I would enjoy that luxurious scarf as a replacement of the clock. Tophatter refunded my money and told me to keep the scarf so that was cool of them. Why though, can't something be done about the suggested price
H. Those prices nine times out of ten are at about a 100% markup. That is not only misleading but it's a flat out lie. Some items are pictured in a very deceptive form as wwll. That another thing you have to watch out for. So, it's basically a shop at your own risk...
Christine hasn’t received any votes.
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Christine.
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique