Christine M.

I ordered a set of trunks. When they arrived, the color was not close to the ones displayed on the website. The large trunk came with a broken latch. I contacted the help center and was asked to send pictures, which I did. No response from Dot and Bo. I am frustrated that there is no customer service phone number to contact and that Dot and Bo ask me to submit photos of the damage. I did take the time to submit photos, but no response from them. The other item I ordered was a picture frame holder. It was constructed poorly - very crooked, which lends to the picture frame to sit crooked, which looks terrible. Agin, I sent pictures - no response. This was my first order with Dot and Bo. I am not impressed and will not be recommending them if my issues can not be corrected.

UPDATE: DOT AND BO came through and contacted me several times to make sure I was a satisfied customer. They reimbursed me for the broken merchandise and gave me the option of a percentage off of the trunks or return with total reimbursement. I am changing my rating and will order from them in the future. Thank you Dot and Bo