Christine H.

Service department is terrible. Bought a 2019 Grand Design Momentum camper, in Feb. 2020, due to Covid first trip we could make was May 2020 and we had issue with our Black Tank release value first trip out. Brought in for fix, advised what would happen, they had camper 2 weeks, and bottom was Cut and Taped with tape hanging off. NOT the fix they told us. Got manager involved - they would look into a fix... was called put in writing(yup in writing) the fix they would do to correct the issue. Brought camper back, reviewed again the fix they would make which included a corrugated material being added to bottom, was told 2 days for fix, all parts in, 10 days later it's ready and I pick up camper. TAPE again which is hanging off. No corrugated bottom like they said and to add to it, I now have hanging lines/wires all over the bottom, one of which is just about dragging on the ground. When we asked why they didn't do the fix they said they would I was told we just didn't... when asked about hanging lines... was told"I can go run and get Zip ties"(seriously?). I have all the info in writing, I have pictures I've attached 3 of them here you can see the Bottom of my camper with wires hanging, and the tape. Yes TAPE I live in New England. That will hold up great during our winters with the salt they put on our roads... Service department does not care clearly, and as for trying to reach someone, you have to leave multiple messages for a return call. Please avoid them, go elsewhere. I wish we had!