I paid the $20 fee for a session with a stylist and immediately responded with questions. No reply. Then I contacted the company to request additional information from my styling session. No reply. When I sent an email to Allume, they responded quickly offering to flag my account to ensure I received prompt attention and offered another session with an experienced stylist at no charge. I agreed, impressed by their response and guess what? No response with the style session they offered. I still have no idea why I paid them $20. This is a scam. Be aware!