We've had a great history with this business and I think maybe people's expectations are a little high for the prices. We order stretcher bars and digital printing canvas and have always been happy with the processing time, shipping time and the product. Yes, some of the bars are warped but if you let them know, they will include replacements in the next order for free. Also, their canvas prices are unbeatable. We get HP canvas at cost and the canvas off this website is still cheaper. It's a little thinner, but it still does the job.