Reservations were made for a hotel that did not have any rooms available. Cancelled in the correct timeline and still have not received a refund 4 days later. Have been calling and emailing nonstop and keep getting the run around. People on the phone say they can't help and every email just gets a response that we received your request, reply with any comments. TOTAL SCAM COMPANY! We contacted AMEX to file a dispute and have been refunded what they were trying to steal!