Christine A.

I tried Instacart for the first time today because I was sick and didn't feel like leaving the house but needed to grocery shop. I left specific instructions for the delivery guy because it can be tricky finding my place (I live in a cottage behind a house, but it's not exactly hidden). Knowing this, I kept an eye out for the delivery driver and tracked him. When i saw that he was on my street, I waited outside just incase. Nothing. No phone call, no driver. I thought maybe he was lost and then I saw that my order was cancelled so I called customer service. Well, the customer service could not be any worse than it was, they claimed that he had tried to call me but the number on my account did not match the number I gave the representative, which didn't make any sense because I used autofill to input all of my information over the site. Secondly, I was charged a $15 cancellation fee which the supervisor REFUSED to refund! That is NO way to treat first time customers! Not to mention the fact that the cancellation fee costed more than half the price of my initial total for groceries! This kind of bullish** is highway robbery and I'm going to make sure none of my friends and family use this service!