Christina S.

I ordered a Ladies Windsor Kensington 8 Speed and I absolutely love it! My entire experience with Bikes Direct (BD) was nothing short of spectacular. My shipment came in 2 separate packages and arrived in 4 business days (shipped from TX to NY)! Amazing! With all of my excitement I worried about parts not arriving and immediately after receiving only one package (not knowing if I was supposed to receive both on the same day - I worried... it's natural. Lol) I contacted BD with my concerns and within 4 minutes LARRY! A response! I was like "whoa"! Awesome! This gentleman has just made my entire day... and he wasn't a robot... Larry was very helpful and made sure I was in receipt of everything my order contained. Very patient and kind, and made my experience shopping with BD that much better! Customer service is everything! A big shout out to LARRY! You're terrific and should definitely be recognized for your services! I've already recommended BD to a few friends in the market for a bike and if they are ever in need of customer support, I hope they get LARRY!

All in all, putting the bicycle together was fairly simple, as I have some moderate experience. Within 3 hours I had my beautiful Windsor ready to ride. I took her for a spin and the ride was absolutely comfortable, smooth, sturdy and secure! As far as I'm concerned, I could not find anything wrong with it; no major scratches, just a pin scratch which is very minor and cannot be seen unless you're crazy and looking for that exact scratch in that exact spot... It's perfect and as described. I received all the goodies listed in the description and please with the quality of the bicycle, and the services rendered by the team of Bikes Direct, and special thanks to Larry for wonderful customer support!

Taking my new bike out for a spin tomorrow in Prospect Park, NY and picnic with my friends and my new ride by my side. Very happy! A million thanks!