Christian S.

I have ordered something through the partner company Brooks Brothers, but Borderfree handles the payment. Because there is no Brooks Brothers shop in Holland, I ordered this through the website. The product was not what I wanted, and I returned it. Then the whole thing started. I have been waiting now for almost 3 months. Brooks Brothers says Borderfree will take care of the refund. Borderfree says they already refunded me and that the problem lies with Ideal. Ideal gave me a quick and very detailed response why it was not with them. Borderfree then tells me to check with my bank or with bank company. They are telling me every time they are sorry. Every time the customer service agent tells me 'I promise I will fix the issue'. Nothing happens. And Brooks Brothers sees all the contacts that have been and tells me 'let me know if we can help'. No one is refunding, that is the problem. And then I get the message 'case is closed'. What the bloody hell!? This is not ok. And Brooks is watching this whole thing and doesn't intervene at all. It's so wrong haha. Don't order anything through the websites that use Border Free, and I recommend you to not use the Brooks Brothers either.

I have ordered something through the partner company Brooks Brothers, but Borderfree handles the payment. Because there is no Brooks Brothers shop in Holland, I ordered this through the website. The product was not what I wanted, and I returned it. Then the whole thing started. I have been waiting now for almost 3 months. Brooks Brothers says Borderfree will take care of the refund. Borderfree says they already refunded me and that the problem lies with Ideal. Ideal gave me a quick and very detailed response why it was not with them. Borderfree then tells me to check with my bank or with bank company. They are telling me every time they are sorry. Every time the customer service agent tells me 'I promise I will fix the issue'. Nothing happens. And Brooks Brothers sees all the contacts that have been and tells me 'let me know if we can help'. No one is refunding, that is the problem. And then I get the message 'case is closed'. What the bloody hell!? This is not ok. And Brooks is watching this whole thing and doesn't intervene at all. It's so wrong haha. Don't order anything through the websites that use Border Free, and I recommend you to not use the Brooks Brothers either.