We contacted this owner to discuss an exchange with 5 days of the purchase. She asked that we return the necklace and when we picked out another item of equal or greater value to let her know. We did just that. Several weeks later, we picked something else of equal value. She refused to and and wouldn't not refund our money. She said if we came out to her, she would meet us Witt the item. We live in Raleigh, so when out in Asheville we called her, She gave us her address. It was a po box, where she did not have an office or show up. She never sent the exchanged item and never refunded our money. We are reporting her to the States Attorney General. Be advised.