Within 7 DAYS of purchasing our ring, a stone fell out and when contacted Fay Cullen, they gave us bogus excuses why they would not fix it, i. E., because we got a discount? - We paid $1000 and if you buy any ring, no matter what the price, you don't expect a stone to fall out directly after purchase. In any case, it is a direct violation of their policy published on their website. Update our credit card co. Reimbursed us via their defective product guarantee!