Long story short, ordered snake 5 weeks ago, was told would ship within 4 weeks. After 4 weeks and no snake, emailed, and got a response saying was shipping next day... nope. Called 3 days after that, and was promised by a very rude man that they were preparing my order, waited 4 more day, so 5 weeks total and nothing. Called and cancelled my order, will be over a week until I hopefully get my money credited back to my card, but not holding my breath. Stay far away from Reptile City is my recommendation.