Chris M.

I should have read all the reviews here already. One star isn't even worth giving them. They totally ruined my Valentine's Day surprise for my wife by failing to deliver her flowers, teddy bear, card and chocolate to her work place. Then they tried to get me to take a 20% discount and deliver it to our house. They were meant to be delivered to her work and she was one of the only people there to not get flowers for the day. I hate the thought of her feeling unloved or not thought about. They then offered a 50% discount and would deliver it today (the day after Valentine's Day) you know, because delivering a Valentine's Day balloon, chocolates and etc to her work the day after VD makes sense. Anyway, I had to spend an hour and a half on three phone calls to get a full refund. The first call I was told I would receive a full refund and I got the feeling they were incompetent so, I called back to verify it happened. No refund was issued, so the woman I spoke with then told me they would issue a refund and I asked that I receive an email while on the phone with her so I know they have done their job. She asked me to hold 30 minutes into this second call, she hung up. Called again today, they said they issued the refund which will take from 3-7 business days (meaning the $205 I spent was now tied up) asked for a supervisor and they STILL wouldn't give me a confirmation email right away. We will see if it ever shows up and I will be leaving another review if it doesn't and escalating my efforts to get my money back. In short, save yourself time and money and go to Target and get flowers like I had to on short notice.