Chris M.

Very simple ordered process and great customer service. I don't need to say more than that!

I placed an order with nightsowlsecurity.com, with a 10% discount code. After placing the order they got back to me and said they no longer had a 3TB system, but they had a 2TB. They said they would mail the 2TB and refund me $50 dollars for my "inconvenience". Which is the price difference (undiscounted). I went into the website/stayed in communication with the company for two days. The entire time the website said the 3TB was available (so they're still selling the 3TB). After a few emails and me ultimately asking for a refund, they stopped communicating with me altogether. I have called, and their number is "disconnected or busy" but I left a voicemail anyway. I have also gone online and opened new communication windows on their website as if I'm a new customer, to which they will respond. When I ask them about my order, they cease communication with me.

It's very frustrating to spend money on something you want, only to find out you get zero customer service and you don't get the product you order (even though it's still listed for sale on the website).

Poor communication and bad customer service overall. I can't speak to the product, as they haven't sent it out (ordered two weeks ago).