Chris M.

They sent me 4 monitors with insects inside, possible nests.

Not to mention these monitors also had stains inside of the monitor, overheating, OSD menu opening itself rapidly, monitor OSD menu button breaking off, monitor making my whole computer screen freeze, flashing I mean the list goes on...

I called their support line for 2 hours, nobody picked up. The automated message told me to leave a voice message and I'll stay in my que. I left 3 voice messages and it has been 3 months, they never called back.

You are saying for 3 months I've been in que and I'm still not first in the line yet? "Sure"

Then I create a support ticket, they completely ignore all my complaints, say that the monitors are not even from them, lying although later saying it's actually theirs.

They just ignored my complaints, delayed response time and just randomly closed the ticket.

They take 0 responsibility for in which conditions they send out their products, their customer support is 0/10 both over phone and support tickets.

The company claims they are the best yet they are the worst at "Everything".

What they are doing should be against the Law but hey, as long as a company nets in a lot of money, rep for other countries, they wont do a single thing. Money is money.

Oh btw, they are also refusing to send me the warranty papers. This is totally legal alright! SO LEGAL.

2023 UPDATE: I've now order 8 in total. All broken. Gigabyte has done nothing to remedy this issue. If I was a social media celebrity, they would do anything in their power to fix this issue but since I'm a nobody, these issues remain unsolved.