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I had become very frustrated because I received back-to-back damaged Star Wars figures. I called to check on the return policy and I was fortunate enough to reach Donald Tapia. He was an incredible help. She got the two items reordered and shipped immediately as well as assisted on returning the damaged goods. When I made the phone call I was extremely upset but by the time I was done working with mr. Tapia I had it a good impression of the company again. I cannot give Donald enough stars!
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